Frequently Asked Questions
Quick Answers
- What Should I Do If My Paycheck Amount Is Wrong?
Rank-and-File Employees should check with their Timekeepers.
Management Staff should consult the HRIS. For further assistance, contact the Payroll Section.
- How Is My 13th Month Pay Worked Out?
Your 13th month pay is calculated as your total basic salary earned during the year, divided by 12.
- How Do I Calculate My Withholding Tax?
You can use the Bureau of Internal Revenue (BIR) online calculator. Visit their website to access the tool.
- Why Didn’t My Leave Get Approved?
For Rank-and-File Employees, check your time and attendance with your Timekeepers. For any other clarifications, reach out to the Payroll Section.
For Management Staff, verify your time and attendance through the Human Resources Information System (HRIS).
- How Can I Request Time Off?
Access the HRIS – Leave application System through kiosks provided in strategic areas of the facility or visit the designated HR website to apply for leaves.
- How Can I Get My Certificate of Employment?
Send an email to hrsupport_mail@dolefilcares.com or approach the Compensation Team. You can also use our HelpDesk. Make sure to specify the purpose of your request for a Certificate of Employment.
- Am I Eligible for the Bottom-Line Bonus?
All regular employees, excluding probationary and project-based employees, are eligible. Those with less than a year of service receive it on a pro-rata basis.
- How Do I Apply for an SSS Salary Loan?
You can apply for an SSS Salary Loan through the SSS website or by visiting an SSS branch and providing the necessary documentation. Or you can head over to our knowledgebase .